Tip #289: Security needed to pick and route queue items

Update  CRM 2013 SP1 changes the Queue “Work On” button to “Pick.” Before SP1, when a user clicked “Work On,” the queue item “Working On” field would be set to the user who clicked the button, but the record in the queue would remain assigned to the original owner. Post SP1, clicking “Pick” not only sets […]

Tip #287: Prevent meeting notes from going to customers

I recently lead a webinar about the new features in CRM 2015, and one of the attendees asked a great question: “Is there anything new in 2015 that can prevent server synchronization from sending an update to meeting attendees when the description field is updated? Users record their notes in that field, and we don’t […]

Tip #286: Another way to get notifications

Back in Tip 276 we talked about how to get notifications if you weren’t an administrator. It recently came to my attention that Microsoft has added a “notifications” button to the CRM Online organization properties. From here you can add additional users to get notifications for the organization. For example, when there is an update […]

Tip #284: Entities not available for CRM for Tablets

I am a big fan of CRM for Tablets, but like any application, the CRM tablet app has some limitations. Does this make it bad? Absolutely not. What it does mean is that you should be aware of these limitations and avoid potentially costly surprises. Most system entities and all custom entities can be included […]

Tip #283: Create a limited customizer role

In most deployments, users who need to manage customizations in an environment are granted the System Administrator or System Customizer role. This gives them the ability to create or edit entities, relationships, fields, views, charts, dashboards, the whole enchilada. But what if you want a nibble of the enchilada? Not all customizations carry the same […]

Tip #276: When nobody is an O365 Global Administrator

With CRM Online, adding users and managing organizations is performed via the Office 365 Administrator Portal. This has some great advantages, as you can perform organization maintenance on all of your organizations from a central location. This also means that managing CRM Online organization settings in Office 365 Admin Portal requires Global Administrator privileges. But […]