Tip #945: If Dynamics 365 seems to be broken, check browser extensions

Extension cord fire

If a user experiences some odd and unusual Dynamics 365 behavior, it could be due to the browser “plugins” that are known as Chrome extensions, Firefox add-ons, and Edge extensions alike. Recently I installed AdBlock and Privacy Badger and found that I cannot effectively access Dynamics 365 / CRM without disabling these extensions. That seems […]

Tip #930: Important changes to the Voice of the Customer installation process

Voice of the customer

A new version of the Voice of the Customer solution was recently released (v.9). The new solutions introduces some changes in the way the solution authenticates with CRM to improve security. To start the installation of the solution, the admin should log in to the Dynamics 365 Administration Center portal in Office 365. In the Administration Center portal, click on the […]

Tip #919: How to deal with pending alternate keys that fail

Piano keys

We did write about pending alternate keys in tips 894 and 894 + 3 and that it’s easy to reactivate the pending keys using solutions UI in Dynamics 365. However, as David “Xrm.Tools” Yack reports, sometimes pending keys are really stubborn and pressing Create Index generates very introspective and philosophical “Exception: Event failed due to […]

Tip #869: Beware of minimal copy side effects

Minimal copy

Ability to copy organizations in Dynamics 365 is invaluable. Ability to perform a minimal copy is a great space-saver. But, as reported by Evan Watson and our own Joel “Silence is also a good a podcast topic” Lindstrom, beware of the deficiencies of a minimal copy. Entities that are copied are listed but what is […]

Tip #868: Avoid changing the organization version during the reset

Who moved my cheese

If you do a reset of a Dynamics 365 sandbox organization (for a good reason reset is not available for production organizations), you may receive the following message: To improve your experience with Dynamics 365, your organization has been moved to another set of servers. When this move was made, the cross-reference that points your […]

Tip #866: Invite others into your Dynamics 365 instance

Gone are the days when every tenant was sitting in their own little room with multiple instances being the best offer we could hope for. With Azure AD B2B generally available (yay!) we can now all invite Damian “Unleashed” Sinay to poke around our Dynamics 365 instances. Why Damian? Because he was the one asking […]