Tip #1343: Video guide to 2020 Wave 1: Resource utilization analytics in Dynamics 365 Field Service

Dynamics 365 2020 Wave 1 introduces new Power BI powered visualizations for analyzing your field service resource’s utilization. This dashboard does not require you to have a Power BI license. In today’s video tip, MVP’s Shawn Tabor and Scott Lefante show you the new resource utilization analytics dashboard.

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Tip #1341: Video guide to 2020 Wave 1: Time entry in Dynamics 365 Field Service

Traditionally, doing time entry in field service required customization of the application. In Wave 1 2020, time entry becomes a native feature of Field Service.

In today’s video tip, MVP’s Scott Lefante and Shawn Tabor show how to configure time entry, including how to automatically record time from work orders.

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Tip #1340: Video guide to Wave 1: Next generation schedule board in Dynamics 365 Field Service

Dynamics 365 2020 Wave 1 includes a major makeover for the schedule board. In today’s video tip, MVP’s Shawn Tabor and Scott Lefante show how the new board loads faster, is more accessible for people with visual challenges, and makes users more productive.

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Tip #1339: The easiest CDS/Dynamics 365/CRM connection ever

Question

I need to write a small console app that can authenticate to an online CRM instance with multi-factor authentication turned on. Can anyone point me in the right direction on how to accomplish this?

Stephen Smith

We’ve been through the topic of connections a few times before but this conversation is just too good to pass.

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Tip #1338: Video guide to 2020 Wave 1: Enhanced work hours calendar in Field Service

Dynamics 365 2020 Wave 1 introduces a more modern work hour calendar that makes it much easier to quickly update your employees work hours for field service.

In today’s video, Business Applications MVP’s Shawn Tabor and Scott Lefante demonstrate how to update work hours in the new work hour calendar.

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Tip #1336: Find your plan in Power Platform

So you want to build a model-driven app or use CDS or some other premium feature. Your boss tells you that you have Power Apps and Flow access. However, you need to know if it is just the version that comes with Office 365 or “full” Power Apps or Power Automate. How can you tell what you have?

The easiest way, without logging in to Microsoft 365 or the Azure portal, is to log in to Power Apps or Power Automate.

Click the gear in the upper right hand corner.

Select Plan(s)

This will tell you what license plans you have.

Thanks MVP Rebekka Aalbers-de Jong for the tip! Send your tips to jar@crmtipoftheday.com.

Cover photo by Startup Stock Photos from Pexels