Tip #1100: Consider using parallel workflows instead of if-then statements

(The chart fortnight by Ulrik “CRM Chart Guy” Carlsson is interrupted again. Well, we I did mess up the tipping sequence so you’ll see the same things reappearing during the week in case you went off the grid over the weekend. Back to you, Leon. – t.j.) I am not a fan of the term […]

Tip #1082: Forming an opinion on which form

If we use ClickDimensions and Dynamics Portals, we have a wealth of options when it comes to creating a form for an external party to fill out. We have: Dynamics Portals Web Forms (and Entity Forms but these are in my ways a simplified version of Web Forms) ClickDimensions Surveys ClickDimensions Web Forms The question […]

Tip #1074: The minimum you need for an opportunity

Min max knob

I like to keep things simple and, sometimes, Dynamics’ in-built functionality make things complicated. Opportunities (and Leads) are a good example of this. There is no doubt Dynamics 365 is great choice for managing a sales pipeline but you need to find a balance between using all the functionality provided and keeping the system flexible […]

Tip #1047: When in Doubt, Go Global (With Option Sets)

This is a lesson I have learned the hard way so take my bitter experiences and consider it wisdom derived from idiocy. The lesson is simple. When creating an option set, unless you are ABSOLUTELY certain you do not need to, make it a global one. Even if you are absolutely certain, make it global […]

Tip #1045: Missing fields on Dynamics 365 account form

If you work with a Dynamics 365 v9 environment, you may notice that Microsoft has worked hard to simplify the default account form. In the past, there were many fields that were rarely used, so simplifying the form is a great thing. But some people may argue that they may have gone too far, as […]

Tip #1038: Keep frequent notifications to the business hours

Groundhog

Nagging is a very effective way to get urgent things done. For example, if signature is required, keep sending email reminders every hour until it’s acquired. One of the customers successfully mastered the technique of a recurring self-calling workflow and has been successfully firing emails left and right reminding good people of the outstanding work […]

Tip #1021: Everything is an app

Apps everywhere

If you provisioning a trial and accidentally or deliberately missed the checkboxes enabling Customer Service, you will end up with Dynamics 365 instance with the “facelifted” Web UI but nothing else. Where’s the much tooted Universal User Interface (UUI) that was meant to replace Interactive Service Hub in the version 9? Well, it’s simply not […]

Tip #958: Segmented solutions and lookup fields

Dynamics CRM 2016 or later allows configurators to build segmented solutions that only include the fields, views, and entity components necessary, rather than adding the entire entity to the solution. Be aware that if you add a lookup field to your solution that references an entity that is not already part of the solution, Dynamics will […]