In this video we explore how to use the Configuration Migration tool to create schema files that can be used to export CRM data. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas to jar@crmtipoftheday.com.
When creating new relationships, change the Display Order property from the default 10,000 to a higher value, e.g. 20,000. Sooner or later business users will ask to prioritize the order in which related entities appear and if by that time you have created 42 relationship with the default order 10,000, reordering them will be a […]
In this video we introduce to the new customizations options that are available for the new Interactive Service Hub as part of Dynamics CRM 2016. We will look at the new interactive Dashboards, entity forms, and entity dashboards. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. […]
If you attempt to publish a solution containing an entity with calculated fields, you may receive the following error message: Field foo_calculated cannot be created or updated because field foo_used_in_condition_or_formula contains an additional formula that uses a parent record. The wording is misleading and confusing because field foo_used_in_condition_or_formula is not a calculated field at all. […]
Some might say that this tip is trivial but I was surprised myself when a very seasoned and knowledgeable user asked me how to use constants in the workflow. They wanted to push an estimated close date for all open opportunities one month forward to account for the festive season that has just ended (for […]
You are configuring a form, and you remove the sections from the third column of the tab. Then you find you can’t move any sections to the third column. To fix this, close the form and reopen it. The third column will have a section in it, and you can move other sections to that […]
One of the great features in the last several releases of Dynamics CRM is the ability to create custom forms. However, in the area of Activities this isn’t 100% correct. While you can create custom versions of the activities: Task Fax Phone Call Email Letter Campaign Response Campaign Activity Text Message There is no New […]
Another Friday – another video continuing coverage of the customer service features in Dynamics CRM. In this video, we explore how to use Dynamics CRM’s Routing Rule Sets to route cases to different queues. It covers the creation, and activation as well as how they get applied to the records. Give us your feedback, all […]
Hey, it’s Friday and our video dude is back from the brink. With many new service related features on the horizon, we take some time to refresh knowledge on current service features. In this video we show you how to use Dynamics CRM’s Automatic Record Creation feature. This can be used to create CRM records […]
I know it’s and oldie but I just got this question today so perhaps time for a refresher. The question was on “how to queue activities and other things in CRM workflow – I vaguely recall ‘assign’ operation but I can only assign to a user and not a queue”. Long, long time ago CRM […]
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