One of the most exciting upcoming features in CRM Online is Azure Machine Learning integration (under In Preview):
This release will introduce scenario-based Machine Learning (ML) integration with Azure ML for product cross-sell recommendations, and auto-suggest of relevant knowledge articles and case topic analysis. These scenarios are based on integration with Azure ML APIs for recommendations and text analytics. Azure ML integration offers a configuration experience and insights integrated into the CRM user interface. No data scientists required!
Can’t wait!