Tip #718: Tipster guide to Dynamics CRM and Machine Learning – Part 2

Robot suggestions

In this video we expand on the Machine Learning topics from the previous video. We show you how to configure Topic Analysis on Knowledge Articles, for better analysis for cases from inside CRM. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in […]

Tip #713: Tipster guide to Dynamics CRM and Machine Learning – Part 1

I am robot

In the video, we look and some of the new Machine Learning options currently in Preview as part as Update 1 for 2016. In this first video we explore how to setup and configure the Text Analytics feature, and how to use it for Article Suggestions. Give us your feedback, all of it: good, bad, […]

Tip #631: Azure ML is coming to Dynamics CRM

Azure Machine Learning

One of the most exciting upcoming features in CRM Online is Azure Machine Learning integration (under In Preview): This release will introduce scenario-based Machine Learning (ML) integration with Azure ML for product cross-sell recommendations, and auto-suggest of relevant knowledge articles and case topic analysis. These scenarios are based on integration with Azure ML APIs for […]