Tip #775: Change The Default Order of Activities on the Social Pane

If you are like me, you have a love/hate relationship with the Social Pane.  A conceptually cool widget on an entity form, it is where Posts (do you still use these?), Notes, Yammer, OneNote, OneDrive for Business and our focus of this tip…Activities reside.  Why do I hold any disdain for this collection of valuable […]

Tip #722: Add the number to your phone call records

Women Telephone Operators at Work

I cannot believe I’m writing an old tip from Gus “Niels Bohr” Gonzalez but it’s a suprisingly good one. When you create a phone call record in CRM, all information is right there, including who to call and what number to dial. Only one problem – CRM does not pop up reminders, that’s Outlook’s job. […]

Tip #627: Smart duplicate detection

DVD Rewinder

Woot-woot! Our video channel now has the official URL: https://www.youtube.com/CRMTipOfTheDay! (Hint: take a minute and subscribe). To celebrate this achievement, our video dude, Derik, has gone MIA. After 38 straight weeks of videos, can’t hold it against him. So today’s tip is not a video but something that has been on my todo list for […]