Tip #320: You have it all backward (compatible)

Backward compatibility is taken by CRM team very seriously. Another good example of this, sometimes insane, compatibility is how CRM treats URLs. The ability to open any form or view in CRM 4.0, and also dialogs, reports and dashboards in CRM Online and CRM 201x is an awesome way to create mashups, and for an […]

Tip #317: Once upon a time this rollup field was recalculated

Rollup field tooltip

Mitch “Snapshot” Milam is on a roll. This is just another way to say that his next tip is all about rollup fields. Rollup fields are one of the best new features of Dynamics CRM 2015. Here are some facts to help you better understand how they work: They are automatically calculated asynchronously, once per […]

Tip #312: Quickest way to add multiple fields

Texans are quick to draw, I hear. Today’s tip from Mitch “Texas Baby Oil” Milam just proves that. The absolute quickest method for adding multiple fields to a form is not dragging and dropping. It is double–clicking. Here’s how it works: Select the section within the form where the new fields will be placed. Using […]

Tip #253: Keep your emails unique

Matching Senders Account

Say, you want to do some checks for inbound emails on Senders Account. It will work well until one of other email-enabled entities (typically systemuser) has a record with the same email address. Having multiple system entities (systemuser, contact, account) with the same email is a bad idea because, when system starts matching sender’s email […]

Tip #250: Where do you see Advanced Find View

One of the system views for every entity in any CRM organization is so called Advanced Find View. It’s rarely customized, probably because there is no clear understanding when and how this view is used. System entities might have some columns added to this view while all custom entities receive Name and Created On ubiquitous […]

Tip #236: How to be a time[r] lord

Timer Control

Spring ’14/SP1 release has introduced a number of very exciting features to the customer service functionality of Dynamics CRM including Service Level Agrements and Entitlements. The decision also has been made to introduce Spießrutenlaufen, previously reserved for developers, to the customer service officers. Yes, I’m talking about timer control The other good news is that […]