Tip #118: Prevent users from seeing script errors

You have completed your CRM configuration, you have tested your forms, everything is working great, and users are now “live” in the system. Even if everything is as perfect as possible, users may occasionally see some random script errors. Like any web application, a number of different factors can conspire to occasionally create an error […]

Tip #116: Prevent CRM for Outlook from getting disabled

When you use CRM for Outlook, occasionally something will happen, like a slow response from the server, and Outlook will ask the user if they want to disable the add-in. If the CRM add-in is disabled, CRM functionality will no longer be available from Outlook. To prevent the add-in from being permanently disabled, you can […]

Tip #113: The token doesn’t have to be at the end

If you use Microsoft Dynamics CRM for Outlook to automatically track incoming messages, you probably are familiar with the tracking token option. This puts a token code at the end of the email subject, such as “Important message CRM:00061188.” When someone replies to the message, CRM for Outlook will automatically track the response, so you […]

Tip #112: Beware of the impact of server sync on importing organization backups

Consider this scenario: You have server synchronization enabled in your Microsoft Dynamics CRM production environment. You back up a copy of your _MSCRM database and import in to your development server to create a refreshed development environment. After you import the organization and update the encryption key, the organization will immediately begin synchronizing with your […]

Tip #109: Manage CRM documents and attachments when working from an iPad

So you’ve joined the modern world and are using CRM exclusively from an iPad. No more heavy laptop to tie you down. Once the thrill of being mobile wears off, you are struck with the realization, “How am I supposed to save documents and attachments to CRM?” While you have nearly full CRM functionality from […]

Tip #105: Can I remove SQL SysAdmin and Local Administrator permissions

A question that is frequently raised in large enterprise deployments of Microsoft Dynamics CRM is can the local administrator and SQL SysAdmin permissions be removed from the installing user after the installation. The answer is “yes, but…” Yes, you may remove these permissions after the installation is complete. The user who performed the installation will […]