Tip #343: In Dynamics CRM we trust

Having customer’s commitment issues? Something like this? Oh, I don’t trust corporations, they are out there to get you and your money. Remember Lehman Brothers? To start with, unlike subprime mortgages, Microsoft Dynamics CRM is a real product. What’s important though, that Microsoft, unlike payday lenders, recognizes concerns customers and prospects alike might have about […]

Tip #304: Security permissions for hierarchy visualization

Role Updater 2

If you upgrade to CRM 2015 and have custom security roles, those roles will not have permission to view the new hierarchy visualization. To add the permissions to your existing custom roles, use the Role Updater in the XRM Toolbox. Select the role you wish to update, then click “Next.” 2. Search for “Hierarchy” and […]

Tip #301: Using a team for system administrator access

Gustaf (not V) Westerlund mentions that while it may be attractive to create a team with System Administrator role to simplify security administration, the “inherited” approach is not sufficient to grant users all privileges that they need as System Administrator. For example, users cannot publish Business Rules if they don’t have a user role that […]

Tip #289: Security needed to pick and route queue items

Update  CRM 2013 SP1 changes the Queue “Work On” button to “Pick.” Before SP1, when a user clicked “Work On,” the queue item “Working On” field would be set to the user who clicked the button, but the record in the queue would remain assigned to the original owner. Post SP1, clicking “Pick” not only sets […]

Tip #283: Create a limited customizer role

Screenshot 2014-12-03 08.31.30

In most deployments, users who need to manage customizations in an environment are granted the System Administrator or System Customizer role. This gives them the ability to create or edit entities, relationships, fields, views, charts, dashboards, the whole enchilada. But what if you want a nibble of the enchilada? Not all customizations carry the same […]

Tip #238: My workflow is my business

Workflow scope

Hey, everybody, Larry’s opportunity pipeline this month is again bigger than everyone else’s. Larry, what’s your secret? Larry, being somewhat softened by reasonable quantities of flavored C2H5OH, was more than happy to share his fortunes: It’s all about power of automatic workflows, my friends. See how I automatically increase opportunity value the moment it’s created? […]

Tip #207: Remove password expiration for O365/CRM Online

Like a boss meme

Password expiration in CRM Online is indeed a nuisance and can be changed but the maximum password expiration period configurable using Office 365 administration portal is 2 years. If you intend to use O365/CRM Online for longer than 2 years, you may want to consider using Powershell tools to do it like a boss. The […]

Tip #206: Change the password expiration policy on Office365/CRM Online

3

Arghhhh – AGAIN? If your company uses Office365 (Exchange Online), I am sure you’ve had reactions like the one above several times in your life. Every 90 days actually. 90 days is the default Password Expiration Policy for Office365 (shorter than the 42 days of Active Directory) and this affects CRM Online. I get this question […]

Tip #179: How to change CRM Online password

Demo user account record in CRM

Concerned about bleeding heart’s effects and decided to change your CRM password from pass@word1 to something a bit more robust? Nothing could be easier, right? Right, unless you are not an administrator and you have only CRM license assigned in which case instructions do not apply simply because mentioned menu is not there! “Easy”, say […]