Tip #674: Dealing with multiple search results in Unified Service Desk

Too many search results

Unified Service Desk has a concept of Entity Search, that allows you to store parameterized fetchxml and reuse this definition declaratively (say, in Windows Navigation Rules), or via DoSearch action of the Global Manager, or directly from your code. One aspect that Entity Search does not deal well with is the searches returning multiple results. […]

Tip #662: USD 2.1 supports Interactive Service Hub but may stumble over popups

USD 2.1 Interactive Service Hub

Sparkling new Unified Service Desk 2.1 is available for download. Good news: available solutions have been redone, renamed, improved and now make much more sense. Choose between vanilla, upgrade, CRM Web Client and Interactive Service Desk versions. That’s right, version 2.1 added a hosted control for ISH forms and the entire sample solution is built […]

Tip #618: Mute power or powerless voice

Voice of the Customer breaks PowerBI

If you’ve been following our Voice of the Customer videos, you may have been tempted to install the solution and try it for yourself. For those of you using PowerBI to do some cool reporting on your CRM data, a timely word of warning from Jukka “Survivor” Niiranen: Currently there’s a known issue with the […]

Tip #617: Tipster guide to Voice of the Customer – Response Routing

Routing

This Friday is nothing special, continuing with awesome Voice of the Customer, this time it’s all about routing. Response Routes in Voice of the Customer allow you to route survey respondents to different areas of the survey based on how they answer specific questions. Give us your feedback, all of it: good, bad, and ugly, […]

Tip #572: Tipster guide to Dynamics CRM 2016 Customizing for Interactive Service Hub

In this video we introduce to the new customizations options that are available for the new Interactive Service Hub as part of Dynamics CRM 2016. We will look at the new interactive Dashboards, entity forms, and entity dashboards. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. […]

Tip #569: Migrate knowledgebase articles to Interactive Service Hub like a boss

How to migrate KB article

If there is one bonus take away from the yesterday’s tip, it’s existing KB functionality will soon be deprecated so it is advisable to transition to new KB as soon as possible. So people started to ask, how to do that. tl;dr Long version Yes, some assembly is required. Good news, it’s not that difficult. […]

Tip #567: Tipster guide to Dynamics CRM 2016 New Knowledge Base Articles

Friday is the name of the day and another video is ready to be consumed. Dynamics CRM 2016 introduces new Knowledge Management capabilities, that include a new WYSWIG editor, the ability to delay publishing, article expiration, and much more. In this video we walk you though a tour of the new Knowledge Articles. Give us […]