![Gentelmen Service Level Agreement](https://crmtipoftheday.com/wp-content/uploads/2016/06/agreement-250x165.jpg)
Service Level Agreements are now available on custom entities as of CRM Online 2016 Update 1 and CRM 2016 Service Pack 1 (on-premises). Even better, you can add custom KPIs to your SLA Items to monitor some additional parameters (datetime only, unfortunately, but I guess it’s due to the fact that time does not go […]