Tip #826: USD goodness unleashed

Open source

Whether you are an experienced Unified Service Desk developer or just about to dip your toes into the dark waters of USD, you are on a constant lookout for good code samples and snippets. But hey, why not to take it one step further? Jayme Pechan, one of the USD fathers, has made the entire […]

Tip #820: Running multiple USD instances

Multiple instances illustration

If you ever tried to run Unified Service Desk more than once, you’d be very familiar with this message: Why would one want to run multiple instances? It’s handy during the development and testing to try various deployment scenarios, compare the look of a deployment after configuration changes, and connect to different organizations at the […]

Tip #785: How to restore USD session

Restore

This question frequently comes up during the USD (Unified Service Desk, not $) projects and training sessions: what is the most effective way to save/restore the entire USD session? This functionality would enable some interesting scenarios, e.g. transfer the entire session from one user to another with the call transfer, or simply save a complicated […]

Tip #674: Dealing with multiple search results in Unified Service Desk

Too many search results

Unified Service Desk has a concept of Entity Search, that allows you to store parameterized fetchxml and reuse this definition declaratively (say, in Windows Navigation Rules), or via DoSearch action of the Global Manager, or directly from your code. One aspect that Entity Search does not deal well with is the searches returning multiple results. […]

Tip #669: Organizing Unified Service Desk development environment

Disorganized desktop

This is for folks who write code as part of their jobs and for whom USD stands for Unified Service Desk and not United States Dollar. If you’re developing custom hosted controls, the easiest way to ensure that the version is correct and all dependencies are included is to set up USD program folder as […]

Tip #662: USD 2.1 supports Interactive Service Hub but may stumble over popups

USD 2.1 Interactive Service Hub

Sparkling new Unified Service Desk 2.1 is available for download. Good news: available solutions have been redone, renamed, improved and now make much more sense. Choose between vanilla, upgrade, CRM Web Client and Interactive Service Desk versions. That’s right, version 2.1 added a hosted control for ISH forms and the entire sample solution is built […]