Tip #468: Tipster guide to Unified Service Desk installation

It’s Friday and this week the video subject is on something closely related to and built on top of the Dynamics CRM. USD, which stands for United States Dollars Unified Service Desk. In the first video in our USD series, we walk you installing Dynamics CRM’s USD desktop client as well using package deployer to […]

Tip #461: Getting started with that mysterious USD development

Kamaji - the perfect call center employee

Not United States Dollars, I’m afraid. Unified Service Desk, the quite achiever in the Dynamics family, and the secret sauce to any successful call center implementation. In addition to having CRM (any version from 2013 SP1 up to CRM Online 2015 Update 1 will do), USD initial setup even for the development is very trivial: […]