Tip #1020: Dynamics 365 mobile offline limitations

Offline sign with mobile and WiFi signlas marks and exclamation points

The following functionality does not work offline: Workflows Plug-ins Cross-entity business process flows Entity-level business rules Limitation for mobile offline JavaScript client SDK for Create Record and Update Record The client SDK can’t be used to create or update intersect entity records; offline disabled entity records; or activity party entities records. No upfront validation of […]

Tip #1007: What is the Common Data Service (CDS) today?

Much digital ink has been spilled about the Common Data Service (CDS) and the vision of what it will be in the future as the glue that connects Dynamics applications and model driven apps. But what is the CDS today? The Common Data Service is a service that provides one or more databases that include […]

Tip #1006: Case management vs. ticket management in Dynamics 365

Dynamics 365 customer service functionality includes case management, which is used for a wide variety of purposes. Many companies use Dynamics 365 for management of incidents (cases), which can be everything from a service issue, a customer complaint, or a request. Dynamics 365 cases have rich functionality, just a few examples: Hierarchical parent/child cases Queues […]