Tip #780: When trial is “sorry, that didn’t work”

I am so sorry

During the provisioning of new Dynamics 365 trial you may find yourself in the situation when provisioning process does not complete and you receive the “Sorry, that didn’t work” error message: Fubar symptoms include: Office portal works just fine CRM trial is actually provisioned and can be found under Billing > Subscriptions No CRM licenses […]

Tip #779: SaRA goes web

SaRA for CRM

Previously on SaRA: Tip #635: SaRA to help CRM Tip #750: Better diagnostics for CRM for Outlook In this episode, SaRA adds new diagnostic scenarios for web sign-ins: Verify network connectivity Verify sign-in credentials Retrieve the list of Dynamics 365 instances for the tenant. If there is more than one instance, you are prompted to […]

Tip #767: Server-to-server authentication is here

Headless

Woot, woot! At long last we can create passive clients – the ones that do not have someone sitting in front of them. Clients like web sites or services – and authenticate them without using username and password AND get the magic bearer token that is good to use in Web API. The detailed walkthrough […]

Tip #759: Create a persistent backup of your instance

Clock is running out latte

Now that you’ve mastered the backup and restore for your CRM Online organization, you may be wondering, now what? Backups are only held for three days, that’s not very useful, is it? Well, actually, it is. These transient backups are very useful if you perform some scary-looking update to your production instance. But more importantly, […]

Tip #756: Friendly Name Mismatch between Browser and Outlook

Mismatch

If you go into the Dynamics CRM Portal and change the Friendly name for your CRM organization that changes it for everyone when they access CRM via the browser. But it doesn’t change the name in the Outlook client. Each user will have to change it manually. Lets see how this works. FacebookTwitter

Tip #755: Logs grow rapidly if audit is enabled on mailbox entity

Wafer thin mint

Be careful when enabling auditing on the Mailbox entity. As Jukka “Kalsarikännit” Niiranen has discovered after analyzing why one of the instance consumed disproportional storage: “It all looked fine at first, but looks like at some point the sync process had started to update the exchangesyncstatexml field with new data every few minutes. [This] field […]

Tip #750: Better diagnostics for CRM for Outlook

Ultimate diagnostics tool

CRM for Outlook is one of the main components driving the adoption of Microsoft Dynamics CRM365. But it could be temperamental at times. SaRA, Office 365 Support and Recovery Assistant, that we mentioned previously, has been greatly enhanced and now includes the following features: Verifying CRM for Outlook is the same major version as your […]

Tip #744: Manually accept invitations for disabled mailboxes

RSVP

Guido “Trekkie not Star Wars fan” Preite with another tip on maintaining your mailboxes in hybrid environments: In a CRM Online configured with an Hybrid Server Side Synchronization emails sent by a particular users moved to Failed state after few seconds (other users can send emails without issues). In the alert section of the mailbox […]

Tip #728: Install CRM for Outlook using SCCM

Complicated control panel

When questions come all the way from Gustaf “Surströmming” Westerlund, some people including Gayan “Performance Wizard” Perera cannot keep still. Question According to Deployment and Administration Guide, it is not supported to install CRM for Outlook using System Center Configuration Manager for CRM Online or CRM 2016. Gayan’s SCCM Ultimate Guide We’ve used SCCM to […]

Tip #724: Stuck Lightweight Outlook App

Lightweight feather stuck in a cobweb

Scenario: A user initiates the installation of the Lightweight Outlook App in Dynamics CRM 2016, and it never finishes installing. If your Outlook App installation seems stuck after several hours or multiple days, the solution is to test and enable the mailbox for server side synchronization. After re-running the Test and Enable process, the lightweight Outlook […]