Tip #161: ADFS vs Citrix for external access

When deploying Microsoft Dynamics CRM on premises, ADFS is the recommended approach for providing external access to the application. However, alternative methods, like Citrix and application virtualization can also be used. These alternative methods can do a good job of providing access to the core CRM web application, but do not provide full support for […]

Tip #116: Prevent CRM for Outlook from getting disabled

When you use CRM for Outlook, occasionally something will happen, like a slow response from the server, and Outlook will ask the user if they want to disable the add-in. If the CRM add-in is disabled, CRM functionality will no longer be available from Outlook. To prevent the add-in from being permanently disabled, you can […]

Tip #115: Careful about reusing contact fields

Diagram: disappearing address field

George, work location just keep disappearing for multiple contact records “This is not happening”, I thought to myself, there are no workflows, no scripts, no – gasp! – triggers on contact entity in this particular implementation. But surely enough, enter a value into the custom work location field and it will disappear shortly afterwards. Then […]

Tip #95: Track emails using Forward Mailbox

CRM MVP Jukka Niiranen recently posted a great post covering the difference between activity tracking and synchronization in Microsoft Dynamics CRM. This is a frequently misunderstood topic, and Jukka does a fantastic job of explaining how tracking from Outlook gets the email into CRM, and synchronization updates activities automatically once the activities are in CRM. So if […]

Tip #54: Create reminders for emails that you aren’t ready to act on yet

Sometimes I receive an email that requires some kind of action, but I don’t have time to do that action now. I want to schedule time to work on it when I’m not as busy as I am at the moment. I track the email in Microsoft Dynamics CRM, then I drag the email from […]

Tip #52: Open a second Outlook window

So you are using Microsoft Dynamics CRM for Outlook and you want to view CRM and your Outlook email or calendar simultaneously? Easy. From Outlook, right click on one of the folders and select “open in new window.” This will open a second Outlook window. This makes it possible to have Outlook open to mail […]