Tip #789: Disappearing Synchronized Contacts

Alien abduction

Yesterday I set up CRM for Outlook. My contact synchronization rule is set to get all active contacts (about 4,000), and yesterday they were all there, now today there are only about 600. I use Outlook synchronization. What should I do? Whenever I see weird contact synchronization behavior, such as contacts not synchronizing or synchronized […]

Tip #781: Where are my folders?

email-settings

So you want to use folder tracking, but when you go to “Configure Folder Tracking Rules,” you don’t see any of your folders. Check your security role–on the “Business Management” tab, verify that the role has user-level create, read, write, delete, and append privilege for “Mailbox Auto Tracking Folder.” Also, verify that folder tracking has […]

Tip #766: Drop your full text index the supported way

As reported in the Dynamics forum, there are known issues with upgrading CRM On Premises to CRM 2016 SP1 if you have full-text indexing enabled. You will get the following error: System.Data.SqlClient.SqlException: Cannot drop index ‘cndx_PrimaryKey_OpportunityProduct’ because it enforces the full-text key for table or indexed view ‘OpportunityProductBase’. Various posts include SQL scripts to remove […]

Tip #742: List component has 2 months to live

tombstone

Recently, SharePoint has announced the removal of code-based sandbox solutions in SharePoint Online. As a result, the CRM SharePoint list control will stop working on November 30, 2016. Here are details from SharePoint’s blog post: As part of the removal process, activation of new code-based sandbox solutions, as well as updates of existing solutions are […]

Tip #724: Stuck Lightweight Outlook App

Lightweight feather stuck in a cobweb

Scenario: A user initiates the installation of the Lightweight Outlook App in Dynamics CRM 2016, and it never finishes installing. If your Outlook App installation seems stuck after several hours or multiple days, the solution is to test and enable the mailbox for server side synchronization. After re-running the Test and Enable process, the lightweight Outlook […]