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It’s Friday and time for action calls. No, not calls for action but Action Calls – grease for moving parts of Unified Service Desk. Here we look at Action Calls and how they work. We walk you though the basics of creating and using them. Give us your feedback, all of it: good, bad, and […]
Tip #488: Tipster guide to Dynamics USD Hosted Controls
It’s Friday and another good day for both USDs, US dollar and Unified Service Desk. In this video, we introduce you to the fundamental building blocks of USD – Hosted Controls. We talk about what they are and how to use them in the USD platform. We explore some of the different Hosted Control types […]
Tip #478: Tipster demo of USD, Part 2
After some embarrassing time miscalculations with the part 1 of the Unified Service Desk demo last week, we are back with the second installment. In Part 2 of our Dynamics CRM USD demo, we continue walking you through some of the basic functionality including Navigation Rules, Session overviews, and Agent Scripts. Give us your feedback, […]
Tip #473: Tipster demo of USD, Part 1
It’s Friday and, after a short miscalculated post, we are back with Unified Service Desk Demo. In part one of our two part demo, we look at a basic overview of USD functionality, including sessions, toolbars, and hosted control basics. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can […]
Tip #468: Tipster guide to Unified Service Desk installation
It’s Friday and this week the video subject is on something closely related to and built on top of the Dynamics CRM. USD, which stands for United States Dollars Unified Service Desk. In the first video in our USD series, we walk you installing Dynamics CRM’s USD desktop client as well using package deployer to […]
Tip #461: Getting started with that mysterious USD development
Not United States Dollars, I’m afraid. Unified Service Desk, the quite achiever in the Dynamics family, and the secret sauce to any successful call center implementation. In addition to having CRM (any version from 2013 SP1 up to CRM Online 2015 Update 1 will do), USD initial setup even for the development is very trivial: […]
Tip #200: Now you see it now you don’t
As you may or may not know, Unified Service Desk (USD) has made its appearance alongside with CRM 2013 SP1 in May 2014. It makes use of User Interface Integration (UII) SDK capabilities that has been part of Dynamics CRM SDK download since December 2013. We thought it was important back then but now there […]