Whether you are an experienced Unified Service Desk developer or just about to dip your toes into the dark waters of USD, you are on a constant lookout for good code samples and snippets. But hey, why not to take it one step further? Jayme Pechan, one of the USD fathers, has made the entire […]
If you ever tried to run Unified Service Desk more than once, you’d be very familiar with this message: Why would one want to run multiple instances? It’s handy during the development and testing to try various deployment scenarios, compare the look of a deployment after configuration changes, and connect to different organizations at the […]
This question frequently comes up during the USD (Unified Service Desk, not $) projects and training sessions: what is the most effective way to save/restore the entire USD session? This functionality would enable some interesting scenarios, e.g. transfer the entire session from one user to another with the call transfer, or simply save a complicated […]
We have already talked about dealing with multiple search results coming from entity searches in Unified Service Desk. Results of CTI Search are just as easy to handle – they are very similar, however, there is one crucial difference. Generated as a result of a phone call (or a chat, or a sip call, etc), […]
Unified Service Desk has a concept of Entity Search, that allows you to store parameterized fetchxml and reuse this definition declaratively (say, in Windows Navigation Rules), or via DoSearch action of the Global Manager, or directly from your code. One aspect that Entity Search does not deal well with is the searches returning multiple results. […]
This is for folks who write code as part of their jobs and for whom USD stands for Unified Service Desk and not United States Dollar. If you’re developing custom hosted controls, the easiest way to ensure that the version is correct and all dependencies are included is to set up USD program folder as […]
Sparkling new Unified Service Desk 2.1 is available for download. Good news: available solutions have been redone, renamed, improved and now make much more sense. Choose between vanilla, upgrade, CRM Web Client and Interactive Service Desk versions. That’s right, version 2.1 added a hosted control for ISH forms and the entire sample solution is built […]
We are back with the Friday’s video where we explore events in USD. We look at what they are, and how to use them to invoke other USD items like Actions Calls. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments […]
It’s Friday and time for another video. In our last of Intro to USD configuration series we explore Window Navigation Rules. Derik walks you through what they are, how USD uses them, and how to create them. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest […]
It’s Friday and time for another USD installment. In this video, we show you how to create toolbar buttons in Unified Service Desk and how to fire an Action Call to perform an operation. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either […]
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