You are about to record or present a demo but your environment contains all the demos you performed previously and looks like this (zoomed out for brevity): What you are about to do next is what I call the “sweeping under the rug”: Search for the solution that does not exist yet Thee Nabler If […]
Agile projects have ‘ceremonies’ which is code for compulsory meetings with various purposes. One of these ceremonies is the ‘showcase’ where the developers get to show what they have built during the sprint. When you have a new sprint every three weeks, you get used to presenting bits of functionality. Whether it is a fifteen […]
When Scott “Mr Ribbon Workbench” Durow was delivering his “Typescript or Die” presentation at CRMUG EMEA last month, he stunned the audience by showing his phone right on the screen without any pairing. He tricked everyone, of course; I don’t believe he even has an iPhone. Turns out, Google Chrome has a not-so-obvious menu when […]
We interrupt the chart week fortnight by Ulrik “CRM Chart Guy” Carlsson to bring you the all important message from “Hey, look, kids: Big” Ben Vollmer. Installing and configuring Connected Field Service for Dynamics 365 can seem confusing to some customers and partners. With the “hard” work done in Azure, it takes some getting used […]
This week I had a privilege to sit among Australian Technical Solution Professionals (TSPs) absorbing some of the best selling techniques delivered by none other than our resident video tipster Derik Bormann. One of challenges of the pre-sales demos is that they need to flow as smooth as butter – there is no room for […]
Tip #689 maybe the quickest way to create CRM Online demo but one of the requirements is that your email must be associated with a Dynamics CRM Partner. But what if you are an independent consultant or just started a company and yet to acquire the coveted status? Peter “I think I’ve got the right […]
Daryl “New MVP on the block” LaBar certainly is pulling his tipping share and is back with another quick tip. If you are part of the Microsoft Partner ecosystem, and are in the need of a well designed demo with the scripted scenarios to walk through, then the quickest way to get there is not […]
It’s Friday and time for another USD installment. In this video, we show you how to create toolbar buttons in Unified Service Desk and how to fire an Action Call to perform an operation. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either […]
It’s Friday and time for action calls. No, not calls for action but Action Calls – grease for moving parts of Unified Service Desk. Here we look at Action Calls and how they work. We walk you though the basics of creating and using them. Give us your feedback, all of it: good, bad, and […]
It’s Friday and another good day for both USDs, US dollar and Unified Service Desk. In this video, we introduce you to the fundamental building blocks of USD – Hosted Controls. We talk about what they are and how to use them in the USD platform. We explore some of the different Hosted Control types […]
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