Tip #583: Why don’t I get all of my characters?

A client was recently testing some customization changes, and they determined that the long text field would only hold 3,969 character. They created a block of text in Microsoft Word, counted the characters, and found that the long text field would not contain it all. The reason was that the text included carriage returns. Keep […]

Tip #581: Manually trigger mailbox synchronization

When you use Outlook Client synchronization, there is a button in Microsoft Dynamics CRM for Outlook that will force the synchronization to happen. If you use server-side synchronization, this button will no longer be available to you. For CRM On-Premises users, you will find SyncDiagnosticTool.exe in the Microsoft Dynamics CRM\Server\bin folder. Run this tool from […]

Tip #554: Recently Visited Items in Outlook Client

One fantastic time saving feature in Dynamics CRM is recently visited items. In CRM in browser, if I click the drop-down arrow by an entity tile, I will see the recently viewed records for that entity. But what if I’m using CRM for Outlook? There is not drop-down to display the recently visited records. But […]

Tip #553: Is CRM Online storage expensive?

One of the critiques of CRM Online is the cost of storage. When compared with SharePoint Online, DropBox, Amazon Web Services (AWS), or other online storage providers, CRM Online is more expensive. However, you need to consider the type of storage when comparing storage plans and prices. Neil “New CRM Release – New Country” Benson […]

Tip #541: Don’t use white background for navigation icons

Ivan Kurtev tells us not to use white  (#ffffff) as a color for custom entities in CRM 2016. It causes navigation icons and relationship tiles in the mobile app to appear in glistening white, which is a fine color, that’s also the color of the font that the entity name is displayed on the relationship tiles, […]