Not United States Dollars, I’m afraid. Unified Service Desk, the quite achiever in the Dynamics family, and the secret sauce to any successful call center implementation. In addition to having CRM (any version from 2013 SP1 up to CRM Online 2015 Update 1 will do), USD initial setup even for the development is very trivial: […]
From time to time people complain that, after applying the update rollup X, their CRM deployment suddenly starts spitting out errors. One of the most popular ones is “Parser Error Message: Could not load type ‘Microsoft.Crm.MapOrgEngine’”. They complain here. And here. And here, here, here, and there. And then they give bad advice here. Why […]
One of the challenges of using Dynamics CRM in small businesses is that business owner tends to own everything. What did it mean for one of our customers who had Microsoft Dynamics CRM for Outlook installed? The default filter, as you know, is “My Contacts”, i.e. contacts “owned by me”, and she owned all CRM […]
Empowering users in Dynamics CRM is great but one needs to be prepared to troubleshoot adventures of a power user. If you have a rule that locks the field when certain conditions are met, beware what happens when this field is editable. That’s right, the last edit will be lost. Why? because locking the field […]
This seems to be the week of unsupported tips. I know, we said it before: Swim between the flags, and Use filtered views even if you use stored procedures. But what do you do if this particular report’s query is a monstrosity, adding custom indexes don’t help, and any attempt to restructure it just makes […]
tl;dr To avoid overwriting some of the system entities flags for the customers, manually remove those flags from the managed solution files. WARNING! Super-duper unsupported. Some juicy details If you are a Dynamics CRM ISV or an infrastructure group within a large enterprise then, most likely, you distribute one or more managed solutions to your […]
WSDL is your best friend when you’re dealing with non .NET clients, e.g. Java, that need to talk to CRM. Historically, it’s always been a 2-step process: Hit https://crm/XRMServices/2011/Organization.svc?wsdl and get a very small file back usually containing the line Hit https://crm/XRMServices/2011/Organization.svc?wsdl=wsdl0 and get a complete file containing full definitions. Starting from CRM 2013 (or, […]
As you probably already know, Dynamics CRM has its own “installer” for the solutions, called Package Deployer. The package folder and assembly are usually distributed in the shape of a zip file that needs to be extracted and then used either with Package Deployer executable or installed using PowerShell. As documented. Usually it all goes […]
tl;dr Longer Had an awesome Skype conversation with the customer while driving sitting in a parked car with the engine switched off, parking brake applied and keys out of ignition. Here’s my thousand words’ version.
tl;dr Today’s post is not about CRM at all, it’s about CTRL + 0 combination in Outlook and Word. Go on, try this shortcut when typing your next email or document. Boring details I’m all about style. Not in clothes, in that department I’m hopeless and prefer to delegate. I’m talking about CSS in HTML or styles […]
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