Tip #1143: Managing Dynamics Goes Beyond Technology

It is easy to focus on training and certifications and think this will be enough to implement or maintain a successful Dynamics system but, especially with process management systems like Dynamics, being tech savvy is not enough. Certainly knowing the system, its limitations and capabilities is important but understanding the impact of change is vital […]

Tip #1036: Organization Insights Is The Administrator’s Best Friend

Dynamics now has AppSource where you can download trials and various other goodies for your Dynamics 365 instance. To access it, click on the chevron (down arrow) at the top level of your Dynamics 365 Ribbon, then click “Get more apps”. One which is invaluable for any Dynamics instance is Organization Insights from Microsoft. This […]

Tip #643: Role to manage Dynamics CRM Online

Manage the CRM Online instance

When a user opens Dynamics CRM Online instance manager (https://port.crm[0-9].dynamics.com/G/Instances/InstancePicker.aspx), they see the instance selector if there is more than one instance available but nothing else. The only option is to select the instance and click Open button. What if you want user to be able to manage CRM Online features but without being a […]

Tip #472: OneNote in Dynamics CRM for Dummies, Part 2: Setup

OneNote - Enable SharePoint Integration Step 1

¡Como estas amigos! Our good friend Pablo “CRMGamified” Peralta with another bunch of tips for dummies the rest of us. If your Español is good, read the original, nothing to see here. Otherwise, read Part 1 and enjoy the rest. How to Set It Up Requirements This feature is only available on CRM 2015 Online […]

Tip #286: Another way to get notifications

Back in Tip 276 we talked about how to get notifications if you weren’t an administrator. It recently came to my attention that Microsoft has added a “notifications” button to the CRM Online organization properties. From here you can add additional users to get notifications for the organization. For example, when there is an update […]

Tip #227: View desktop version of CRM in IOS 8

Dynamics CRM hides some links when the application is opened in a mobile browser, like IOS Safari. This includes admin functions that are not designed for mobile browsers, like run report, Advanced Find, and the Settings area. If you still would like to have these buttons appear on your tablet, third party browsers like Google […]

Tip #140: Working with Dynamics CRM on iPad as System Admin or Customiser

System settings on iPad

As reported by Andre “I’ve got 88 in my handle” Margono: Recently I stumbled across a question in Dynamics CRM Forum regarding “How to see CRM Settings on a tablet browser” Out of my curiousity, I tried something on my iPad. The steps that I used to achieve this is using Google Chrome on iPad […]

Tip #126: Removing an entity from “Quick Create”

One of the new features of Microsoft Dynamics CRM 2013 is the ability to use Quick Create: The Quick Create menu contains multiple entities out of the box but you can remove an entity the organization is not using by following these 3 simple steps – we will remove the “Competitor” entity in this example: 1. Navigate […]

Tip #96: Reset temporary internet files after update rollup

Last week, most CRM Online organizations were updated to version 6.0.2.43 (update rollup 2). A number of users have reported after their environments were updated that users received error messages like the following Error log text <ErrorDetails xmlns:d2p1=”http://schemas.datacontract.org/2004/07/System.Collections.Generic” /> <Message>System.ServiceModel.Security.SecurityNegotiationException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #D359011E</Message> <Timestamp>2014-03-21T12:24:39.6093808Z</Timestamp> […]

Tip #68: Do you know this woman?

Annoying prompt to watch the video

I have nothing personal against this woman but the dialog started to annoy me to no extent. The problem is that visibility of the dialog is controlled via cookie so even if you check the box “Don’t show me this again”, you will see it again if you clear your cookies, use another device, or use […]