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Derik is back, rested and all. I think. In any case, it’s Friday and it’s video. In this weeks video we show you how to surface data coming from Microsoft Social Engagement into a Dynamics CRM instance. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest […]
Tip #496: Selecting Microsoft Social Engagement search terms
My British colleague Chris Huntingford recently shared with me his proven method of selecting good monitoring terms for Microsoft Social Engagement. We’ll call it the Huntingford Method: Identify the channels that are being used most. Get sample posts, emails and blog snippets Plonk those into a word cloud type app / Excel file to identify […]