Spring Update 2016 has introduced several enhancements to Interactive Service Hub. The first is directly related to customizing and extensibility with the ability to add iframes and Web Resources to ISH forms. Also added, is the ability for users to work with article translations that are not in their native language. Give us your feedback, […]
This truck stop is somewhat unusual. Traditionally, we have a question and one or more answers to serve. This time we have two people independently arriving at the same question. tl;dr If you are rolling out Dynamics CRM mobile apps or customizing Interactive Service Hub, don’t forget to click Prepare Client Customizations after you publish […]
When trying to access Interactive Service Hub you may receive “Sorry, something went wrong while initializing the app” error: It’s caused by in-private mode in the browser (which is a standard approach to work with multiple CRM environments). Good news is that it’s a known issue and the fix is in a pipeline. Until then […]
In this video we introduce to the new customizations options that are available for the new Interactive Service Hub as part of Dynamics CRM 2016. We will look at the new interactive Dashboards, entity forms, and entity dashboards. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. […]
If there is one bonus take away from the yesterday’s tip, it’s existing KB functionality will soon be deprecated so it is advisable to transition to new KB as soon as possible. So people started to ask, how to do that. tl;dr Long version Yes, some assembly is required. Good news, it’s not that difficult. […]
Friday is the name of the day and another video is ready to be consumed. Dynamics CRM 2016 introduces new Knowledge Management capabilities, that include a new WYSWIG editor, the ability to delay publishing, article expiration, and much more. In this video we walk you though a tour of the new Knowledge Articles. Give us […]
This Friday we continue review of Dynamics CRM 2016 many new features and enhancements. In today’s video we provide you with an overview of Dynamics CRM’s new Interactive Service Hub feature. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or […]
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