Spring Update 2016 has introduced several enhancements to Interactive Service Hub. The first is directly related to customizing and extensibility with the ability to add iframes and Web Resources to ISH forms. Also added, is the ability for users to work with article translations that are not in their native language.
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Nice info in video.
how the new cases can show up automatically? it looks like to be manual at this moment and must press the refresh button to get new cases loaded. is there a possibility to have it loaded automatically?
Further same is with the activities , they don’t load automatically but a manual refresh.