In Dynamics 365 Customer Engagement(8.2), if you change a Business Unit’s parent BU, custom security roles in the Business Unit may be duplicated. If you then change the parent BU a second time, a third copy of the roles will be created. This is a known issue. If it happens to you, open a ticket […]
Back in Tip 276 we talked about the challenges of administering CRM Online/Dynamics 365 without being a global admin. There really hasn’t been a good answer for companies that don’t want their deployment admin to be a global administrator. The good news is this has changed with the introduction of the Dynamics 365 Service Admin role. […]
Why does my Help Button look different than someone elses? The icon changes depending on whether you have opted in or out for Learning Path. Don’t know how to switch in and out?
Recently, I had experienced a significant failure with the Dynamics 365 for Tablets client. It had seemed to present itself out of the blue, without any real reasoning or trigger behind it. As we reviewed the errors presented via developer tools in Chrome while loading the tablet client in a browser, we saw a significant […]
One of the limitations of the Dynamics 365 (and 2016) mobile app is personal charts and views shared with another user do not display in that user’s mobile app. Saved personal views and charts that I own (or that a team on which I’m a member owns) do display in the mobile app. As a […]
My friend Mehmet “Sputnik” Ozdemir is insane. When he asked me how to convert a long and tedious workflow into an action, instead of painstakingly reproducing it step-by-step, I told him that it’s not possible, he’s dreaming and the only sensible thing to do is to call that workflow from the newly minted action. Did […]
When looking at solutions available for my Dynamics 365 organization, I saw that there were two solutions available for Gamification. “Fantasy Sales Team” and “Gamification.” So what is the difference between these solutions? Does “Gamification” include all of the functionality in Fantasy Sales Team? Scott Durow to the rescue: FST was essentially a preview and […]
Wanted to know what’s in the latest Microsoft Portals release but were afraid to ask? Fear no more and point your browser to a kb article Portal Capabilities for Microsoft Dynamics 365 Releases. Now we only need to pursuade the other teams like Field Services and PSA to do the same. And I’m out of […]
Once upon a time, CRM wouldn’t delete records when you pressed the kill switch. It would mark the records for deletion and quietly eradicate them in the darkness of the night. But, hey, the said, we now have better servers, they said, and our SQL Servers are much smarter, they said, and gave us a […]
Dynamic not DynamicS. The reference is to dynamic keyword making C# developer’s life easier since 2010. As Rickard “Ikea Frysta Köttbullar” Norström has discovered, the following code works in a sandbox on-premises but spits the dummy in Dynamics 365 Online environment. Not all sandboxes were created equal, it seems. Avoiding dynamic and using explicit cast […]
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