I’m creating an approval flow with Power Automate, and if the approval email gets an out-of-office response, I want to route the approval to somebody else Reader That’s a really good idea–say the manager is on a two-week vacation at the time the approval comes in, you don’t want to wait until she comes back […]
Tip #289: Security needed to pick and route queue items
Update CRM 2013 SP1 changes the Queue “Work On” button to “Pick.” Before SP1, when a user clicked “Work On,” the queue item “Working On” field would be set to the user who clicked the button, but the record in the queue would remain assigned to the original owner. Post SP1, clicking “Pick” not only sets […]