Tip #977: Moving forward with the portals

If you are a past or present Adxstudio partner, you might have received the email from adxquest@microsoft.com (quest, er?) with the subject Legacy Adxstudio Portals v7 Partner Announcement. The email is all about the changes coming for legacy Adxstudio Portals v7. I don’t believe there is any new information but it’s really nice to have a clear and concise summary of the options available to partners and customers. Here is the abridged version:

Transition options

  1. Migrate to Microsoft Dynamics 365 – Portals – a new service that is part of the Microsoft Dynamics 365 online offering
  2. Use Microsoft Dynamics 365 – Portals source code v8.3 – a one-time Portals source code release that is customizable, but limits future migration opportunities and does not include support
  3. Continue using legacy Adxstudio Portals v7 – if your customers acquired legacy Adxstudio Portals v7 via a perpetual license, they may continue to use their current legacy Adxstudio Portals v7 product. If they use legacy Adxstudio Portals v7 under a subscription license, they should contact Billing & Subscription support when their license is up for renewal

Support options

  1. If customers choose to migrate to Microsoft Dynamics 365 – Portals, Microsoft will provide documentation to assist them in migrating their organization, and they can obtain migration support from experienced Microsoft partners like yourself.  In our direct communication to our customers, we noted that fees may apply should they require partner services for migration support. Ongoing product support for Microsoft Dynamics 365 – Portals will also be available from Microsoft Customer Service & Support.
  2. If customers choose to download the Microsoft Dynamics 365 – Portals source code v8.3, there will be no Microsoft support available for critical bug fixes or security issues.
  3. If customer choose to continue using legacy Adxstudio Portals v7, Microsoft will provide support to fix critical bugs and security issues until August 1, 2018.

Best part of the email to follow:

Detailed information about transition options

Options Migrate to Microsoft Dynamics 365 – Portals Use Microsoft Dynamics 365 – Portals source code release v8.3 Continue to use legacy Adxstudio Portals v7 as-is
What to expect Migrating involves moving to Dynamics 365 online environment, removing any previous customizations from your customer’s existing portal, upgrade portal solutions, reconfiguring their new portal to meet their requirements, then deploying their new online portal service.

Upgrade documentation is being developed and will be available soon.

The source code is available for free through the Microsoft download center. The code is licensed under a standard industry open source MIT license agreement.

If your customer chooses this option, the only supported path to a future migration to Microsoft Dynamics 365 – Portals is to revert back to a non-customized version of source code, then switch to the online service.

If your customers acquired legacy Adxstudio Portals v7 via a perpetual license, they may continue to use their current legacy Adxstudio Portals v7 product beyond August 1, 2018.

If they use legacy Adxstudio Portals v7 under a subscription license, they should contact Billing & Subscription support when their license is up for extension.

Benefits
  • Product support will be available from Microsoft Customer Service & Support
  • Upgrade documentation will be available soon
  • Experienced partners available for migration support
  • Available in 43 languages
  • Adheres to the highest Microsoft security standards
  • Automatically updated regularly
  • Dynamics 365 subscriptions with 5+ users will get their first Portals license for free (customers will be charged for additional portals)
  • Available in 43 languages
  • Full customization capability
  • Supports both Microsoft Dynamics 365 online and on-premise deployments
  • Critical patches will be made available until August 1, 2018
  • Product support will be available from Microsoft Customer Service & Support until August 1, 2018
Potential challenges The following features from legacy Adxstudio Portals v7 will not be included in the current version of Microsoft Dynamics 365 – Portals:

  • On-Premise CRM Support
  • Asp.net customization
  • Self-service scheduling
  • Community and partner events
  • Issues Management
  • SharePoint document manager
  • ALM Scenarios
  • Public Sector solutions
  • Shopping Cart & Payment
  • Source code is offered as-is, and should be considered as a starter sample code
  • No support available
  • No updates planned
  • Customer is responsible for all code, bug fixes, deployment, monitoring, security and hosting environment

The following features from legacy Adxstudio Portals v7 will not be included in the current version of Microsoft Dynamics 365 – Portals:

  • Self-service scheduling
  • Community and partner events
  • Issues Management
  • SharePoint document manager
  • ALM Scenarios
  • Public Sector solutions
  • Shopping Cart & Payment
  • Product support for legacy Adxstudio Portals v7 from Microsoft Customer Service & Support will only be available until August 1, 2018
  • If your customers use legacy Adxstudio Portals v7 under a subscription license, they will no longer have access to the service beyond August 1, 2018
Support options
  • Ongoing support will be available from Microsoft Customer Service & Support
  • Experienced Microsoft partners will be available to assist with migrating (fees may apply)
  • There will be no support available for critical bug fixes or security issues effective immediately
  • Microsoft will provide support to fix critical bugs and security issues until August 1, 2018
  • Product support for legacy Adxstudio Portals v7 is offered through paid support tickets or bundled with various services and entitlements such as MSDN and Premier license agreements
  • Technical support and Microsoft Dynamics 365 – Portals upgrade support will end on August 1, 2018

The most fitting quote

Would you tell me, please, which way I ought to go from here?’
‘That depends a good deal on where you want to get to,’ said the Cat.
‘I don’t much care where -‘ said Alice.
‘Then it doesn’t matter which way you go,’ said the Cat.
‘- so long as I get SOMEWHERE,’ Alice added as an explanation.
‘Oh, you’re sure to do that,’ said the Cat, ‘if you only walk long enough.

― Lewis Carroll, Alice in Wonderland

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