In today’s video tip, we cover how to add images to knowledge articles in Dynamics 365 in 2020 Wave 1.

Traditionally, if you wanted to include images in knowledge articles, you had to host them externally and link to the external image file.

Starting with 2019 wave 2, you can enable a setting that allows you to directly insert images into knowledge articles, and drag and drop images into knowledge articles. With 2020 wave 1, this capability is enabled by default.

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Cover photo by Patrick Tomasso