In Dynamics 365 v9, one of my favorite convenience features is the ability to pin the App for Outlook pane so it opens by default.

But what if you are on v 9.1 and you do not see the pin option?

1. Verify that you are running Outlook 2016/O365 Outlook Click To Run version.
2. If your environment was upgraded from 8.2 to v9, reinstall the app for Outlook.

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