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Tip #157: Beware of the human factor

When you design your business processes in CRM, one red should be if the success of the process depends on a user taking an action in CRM. For example, if you are designing an approval process, and your process says “After approving the record, the approver is going to click “share” and manually share with the […]

Posted on June 17, 2014 by Joel Lindstrom (Twitter) in Processes, Usability
Tagged human, picnic, process modelling | Leave a comment
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