After some embarrassing time miscalculations with the part 1 of the Unified Service Desk demo last week, we are back with the second installment. In Part 2 of our Dynamics CRM USD demo, we continue walking you through some of the basic functionality including Navigation Rules, Session overviews, and Agent Scripts. Give us your feedback, […]

It’s Friday and, after a short miscalculated post, we are back with Unified Service Desk Demo. In part one of our two part demo, we look at a basic overview of USD functionality, including sessions, toolbars, and hosted control basics. Give us your feedback, all of it: good, bad, and ugly, I’m sure we can […]