Spring ’14/SP1 release has introduced a number of very exciting features to the customer service functionality of Dynamics CRM including Service Level Agrements and Entitlements. The decision also has been made to introduce Spießrutenlaufen, previously reserved for developers, to the customer service officers. Yes, I’m talking about timer control
Xrm.Page .getControl('foobar') .getControlType() == 'timercontrol';
The other good news is that this control can be dropped on any entity’s form that has a date/time field (well, there is always createdon and modifiedon) and an optionset.
Tired of long meetings running over time? Drop timer control on the appointment form:
and keep the form open during the meeting, control will turn change color (pantone code “nasty red”) once you’re over the line:
And meeting is a success only when it’s over: