Tip #179: How to change CRM Online password

Concerned about bleeding heart’s effects and decided to change your CRM password from pass@word1 to something a bit more robust? Nothing could be easier, right? Right, unless you are not an administrator and you have only CRM license assigned in which case instructions do not apply simply because mentioned menu is not there!

“Easy”, say you, “I’ll just go to https://portal.microsoftonline.com“. Since you do not have anything but CRM license, you will be redirected straight to your CRM home page. Same applies to https://portal.office.com.

“Well”, say you, “I’ll just open my user record in CRM and follow the admin link”:
Demo user account record in CRM

Since you are not an administrator, everyone is very sorry:
Sorry, we can't process your request.

The solution? Just bookmark the following URL:


Not guaranteed to work forever but it does work at the moment.

3 thoughts on “Tip #179: How to change CRM Online password

  1. John says:

    Saved my day! Everything stopped working (email router, webservices….), trying to troubleshoot found out I reached the password reset period…old pass stopped working and had to set a new one, but after changing couldn’t change it back, message: You can’t reset your own password. This solution fixed for me, thanks!

  2. Charles says:

    This is the official setting modification page also.


  3. S. Bacon says:

    Links still work! Thanks for the tip.

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