Tip #1329: Video Guide to 2020 Wave 1: Adding Images to Knowledge Articles

In today’s video tip, we cover how to add images to knowledge articles in Dynamics 365 in 2020 Wave 1.

Traditionally, if you wanted to include images in knowledge articles, you had to host them externally and link to the external image file.

Starting with 2019 wave 2, you can enable a setting that allows you to directly insert images into knowledge articles, and drag and drop images into knowledge articles. With 2020 wave 1, this capability is enabled by default.

Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas to jar@crmtipoftheday.com.

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Cover photo by unsplash-logoPatrick Tomasso

3 thoughts on “Tip #1329: Video Guide to 2020 Wave 1: Adding Images to Knowledge Articles

  1. Alexandros Miaris says:

    This feature is very good and we already use this form 2019 wave 2. What would be great is if this feature was also added in email templates.

  2. Nehal says:

    Is this feature available in D365 online only?

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