of the
I wish we could customize the fields that appear on the case resolution dialog
Every D365 Customer Service user ever
Dynamics 365 2020 Wave 1 introduces a new setting that lets you use a quick create form instead of the standard dialog for case resolution. This means that you can change the fields that appear on resolution to better fit your process.
Watch today’s video tip to learn how.
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I found Tip #1328: Video Guide to 2020 Wave 1: Customize
the Case Resolution dialog very educational.
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Is it available on premises?
no
Can this setting be changed via API/Powershell? Anyone knows where does the property for this form “Standard / Customizable / Quick Create” sits?