Tip #1230: Launch KB hyperlinks in a new window

We use Dynamics 365 Knowledge Base in USD (Unified Service Desk – t.j). We have links to PDF’s and images of schematics and detailed drawings in our KB articles. When users click the link they see the complex image or document in the KB article frame. How can we open the image or document full screen?

Reader question

If you have a link in your KB article, you can right mouse click on the link and select “open in a new window.” This will launch the link in a new window.

Tîpp Jäår $0.02 + tax

When Joel entered this tip, my first reaction was “Really, Joel? Run out of things to say?”. But then I remembered how popular tend to be our simplest tips about shortcuts or scrolling, and all other userly things. And you may have noticed that we stopped adding target="blank" to the links in our tips.

So where’s your promised $0.02, you may ask? Here you are, three more ways to open a hyperlink in a new tab (or window, depending on your browser settings):

  • Press middle button or clickable wheel (try pressing it, you never know!) on your mouse.
  • Ctrl + left mouse click
  • Ctrl + ENTER if you are using keyboard and the hyperlink is in focus

(Cover photo by eberhard grossgasteiger on Unsplash)

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