Tip #1222: View is not available error in App for Outlook

Update: this can also be caused by system views being deactivated. See https://support.microsoft.com/en-us/help/4338690/the-view-is-not-available-error-message-appears-when-opening-an-email


You open Dynamics 365 App for Outlook and you see an error in the Outlook app pane saying “View is not available. Contact your administrator.”

This part of the pane is a form in the contact or lead entity called the “App for Outlook Contact/Lead Quick View Form.”

this subgrid displays views for related activities, opportunities, and cases. If your role does not include view permission for one of these entities, you may see this error.

So if your users don’t have access to cases, you can remove the case subgrid from this form. I found this to be a bit finicky–select the case grid and click remove. In my testing the case grid frame still displayed on the form, but after saving and closing, the grid was gone.

(Cover photo by Jamie Street on Unsplash )

3 thoughts on “Tip #1222: View is not available error in App for Outlook

  1. David Mochrie says:

    This also now applies to Accounts, as there is now an ‘App for Outlook Account Quick View’ form.

  2. Emery says:

    Hello, I have this problem, but the system won’t allow me to edit this form. I also noticed when I click “check dependencies” it does not show the Outlook app. Can I just delete the form all together since we’re not using it? Don’t know if there would be unintended consequences.

    Ps, I’m a bit of an amateur at this

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