If you are working with multiple user or app identities (e.g. for testing), and the code uses ADAL, and especially if the application is killed or crashes, you may occasionally get an error:

multiple_matching_tokens_detected: The cache contains multiple tokens satisfying the requirements. Call AcquireToken again providing more requirements (e.g. UserId)

Note that it does not have to be your code, it could be another application that uses Xrm.Tooling (that does use ADAL), for example. I encountered this error while working with Package Deployer where it fails to load the solution and if you click View Log Files (tucked away in the left bottom corner), you’ll find something like this at the bottom of the file:

PackageDeployment Information 8 5/06/2018 1:34:21 AM Status: Importing solutions
PackageDeployment Error 2 5/06/2018 1:34:21 AM Message: Failed to execute DoImportSolutionItem Method
Source : Microsoft.IdentityModel.Clients.ActiveDirectory

followed by the multiple_matching_tokens_detected error described above.

The root cause is somewhat clear: ADAL gets confused after searching token cache and finding multiple tokens for the same authority/resource/clientid combination but for different users. The solution is to reset the token cache for the application that uses it. It is per application and located in the appdata folder for that application. For Package Deployer, for example, token cache is the file Default_PackageDeployer.tokens.dat and located in the C:\Users\<username>\AppData\Roaming\Microsoft\PackageDeployer folder. Delete that file and you are as good as new.

While you’re at it, take a look at Default_PackageDeployer.exe.config file located in the same folder. This is where Package Deployer saves the last connection information, feel free to play with it (at your own risk, that is). The most ubiquitous Plugin Registration tool has its stuff in, you guessed it, C:\Users\<username>\AppData\Roaming\Microsoft\PluginRegistration folder, in case you need it.

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