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Tip #1274: My auto record creation rule isn’t creating cases

Two brown goats with crossed horns

Yesterday an old friend stopped me with a question. How old is he? He knows how to update an isv.config file. He had an email enabled queue set up and incoming emails were being created in the queue, but his auto record creation rule wasn’t turning the emails into cases. I asked him to check […]

Posted on June 14, 2019 by Joel Lindstrom (Twitter) in Customer Service, Dynamics 365
Tagged case creation rule, email | 2 Comments
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