Not United States Dollars, I’m afraid. Unified Service Desk, the quite achiever in the Dynamics family, and the secret sauce to any successful call center implementation.

In addition to having CRM (any version from 2013 SP1 up to CRM Online 2015 Update 1 will do), USD initial setup even for the development is very trivial:

• USD download
• UII SDK download as part of CRM SDK
• Visual Studio (in case you left one at home)
• Templates
• Latest assemblies should be pulled in by latest templates automatically

Still feeling uneasy and would like to have some guidance? If you’re a Microsoft partner with access to the Dynamics Learning Portal, register and attend virtual USD course, this one or that one, depending on your location and sleeping patterns. It won’t turn you into a USD ninja but it will surely get you started.