Tip #999: Troubleshooting case creation in Customer Service Hub

In this video, we look at an issue I ran into with not being able to create new cases, or edit existing cases with Customer Service Hub. We will explain the cause of the issue, and walk you through how to fix it.

YouTube player

Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas to jar@crmtipoftheday.com.

Don’t forget to subscribe to http://youtube.com/crmtipoftheday!

2 thoughts on “Tip #999: Troubleshooting case creation in Customer Service Hub

  1. Caj Andersson says:


    I have this issue with the email entity in 9.0. But as far as I know you can’t disable read only in mobile for email.

    How do you then compose an email in Customer Service Hub?


  2. Don Schiavone says:

    Thanks so much for this tip! This “all cases read-only” issue was driving me nuts. Sure enough the Read Only for Mobile was set. It’s a bit of a mystery why since we’ve never installed any portals and the flag was automatically set. Anyhow this was the fix. Thanks!

Leave a Reply

Your email address will not be published. Required fields are marked *