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The Annual Spring Update for CRM Online is upon as, and trial Instances are already available with the new features. In this video we highlight a couple of key items, and dive into the new SLA enhancements for other entities.
As you have guessed, there will be at least part II – stay tuned. In the meantime give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas to jar@crmtipoftheday.com.
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Hi Derik. Thanks for the video. You mention in the end that the limit for SLA KPIs is 5 per entity. Is that a new restriction? I have added up to 10 new SLA KPIs on the case entity in the past. Mostly for testing purposes though. It definitely adds a few seconds when saving the record.