There is no limit to how unusual the discussion topics can get at the Tipping Truckstop.
Blake “Windy City” Scarlavai started this round with this question (but hey, customer is always right, right?):
A client is wondering if it is possible to turn off the Track button in Outlook for emails? Hoping there might be a registry key or something similar that might be able to accomplish this.
Adam “CRMUG Hall of Fame” Vero: Depending on the real business objective, you can force the Track button to behave like “Set Regarding” – this is often what customers seem to be trying to do when they ask this, so they don’t have emails just thrown into the system.
This is an OrgDBOrgSettings one: OverrideTrackInCrmBehaviour set to 1 will do this (0 is normal OOB behaviour). (Tipp Jarr – presumably, one would use the tool rather than poke SQL database directly)
Chris “That’s Mr ADFS For You” Cognetta: LOL just don’t install the client. (T.J. – what Chris really meant is that tracking is essential part of the CRM design and it’d be better to educate and encourage your customer to learn, explore and start using CRM Outlook client’s awesome features.)