It’s day number 4 and hopefully you have an invested one hour each day for the last 3 days getting up to speed on all the great new features in CRM Online.
Today there are few more videos than the other days and they are a bit longer. Why? Because the Service Module got a big bump with this release.
Serving them up to you now!
Case Management
![YouTube player](https://i.ytimg.com/vi/mYwcYAI_og8/maxresdefault.jpg)
Service Level Agreements
![YouTube player](https://i.ytimg.com/vi/DPf9hmvevvQ/maxresdefault.jpg)
Timer Control
![YouTube player](https://i.ytimg.com/vi/hHnZhd30VgI/maxresdefault.jpg)
Queue Enhancements and Routing Rules
![YouTube player](https://i.ytimg.com/vi/B2W_q3kbjco/maxresdefault.jpg)
Automatic Case Creation
![YouTube player](https://i.ytimg.com/vi/Ki8tArVotho/maxresdefault.jpg)
Entitlements
![YouTube player](https://i.ytimg.com/vi/Fzt7ipdjW-Q/maxresdefault.jpg)