Tip #204: Service and Cases New Features Spring ’14

It’s day number 4 and hopefully you have an invested one hour each day for the last 3 days getting up to speed on all the great new features in CRM Online.

Today there are few more videos than the other days and they are a bit longer. Why? Because the Service Module got a big bump with this release.

Serving them up to you now!

Case Management

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Service Level Agreements

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Timer Control

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Queue Enhancements and Routing Rules

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Automatic Case Creation

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Entitlements

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