Technology is a temperamental mistress and, from time to time, things may not go quite as planned, and that includes CRM Online. Good news that even basic CRM Online subscription includes reasonable level of support. What is the quickest way to reach for help when you need it? To start with, download Microsoft Dynamics CRM Online: How to work with Microsoft Support – it’s a good and concise guide where to find support online. Here is abridged summary of some important numbers and URLs:

• 1-800-865-9408 (North America only)
  To navigate: Option 4, then Option 3, then Option 1 for CRM Online and you will be routed to a technical router
• 877-276-2464 – US Billing Support (Microsoft Dynamics CRM Online Billing FAQ)
• According to some people, there is one (best) method to rule them all
• If there is a Premier entitlement available, use Premier Portal for technical support.
• Start your billing support journey here
• Billing, CTP issues
• Billing, MOP issues

Thanks, Aaron!