Tip #1338: Video guide to 2020 Wave 1: Enhanced work hours calendar in Field Service

Dynamics 365 2020 Wave 1 introduces a more modern work hour calendar that makes it much easier to quickly update your employees work hours for field service.

In today’s video, Business Applications MVP’s Shawn Tabor and Scott Lefante demonstrate how to update work hours in the new work hour calendar.

Give us your feedback, all of it: good, bad, and ugly, I’m sure we can take it. Suggest new topics either in comments or by sending your ideas to jar@crmtipoftheday.com.

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Cover photo by Curtis MacNewton on Unsplash

2 thoughts on “Tip #1338: Video guide to 2020 Wave 1: Enhanced work hours calendar in Field Service

  1. Artem Grunin says:

    It’s 100% using same ancient deprecated scheduling engine from CRM 4.0. UI is OK now, but API is still terrible.

    And it still lacks flexibility. It is common to work 24 hours and then have 2 day offs (or 2 x 3 schedules) for field or service roles who used to work at night or have longer shifts. This scenarios are still not covered, but in some cases can be achieved programmatically

    • Scott LeFante says:

      This is for scheduling technicians to work orders etc. it has some additional features and also is used for templates for PSA etc.

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